What is Telemedicine?

Telemedicine visits are regular doctor appointments that take place via secure video conference at an Appletree Medical Centre or dedicated Telemedicine Clinic. During your visit, a medical assistant will help you connect with your doctor and provide support throughout your appointment. Telemedicine is private and confidential.

How Can I Book A Visit?

Telemedicine services are available at most Appletree Medical Centres and dedicated Appletree Telemedicine Clinics across Ontario. If you need quick access to a doctor, short wait times and convenient care, telemedicine may be a great option for you.



What to Expect

Check Wait Times

Check wait times, business hours and Telemedicine clinic locations.


Verify that your medical condition is approved for Telememedicine and bring a list of current medications with you.

Present OHIP Card

Present your OHIP card at every visit or bring a method of payment if you do not have coverage.

Check-In At Kiosk

When you arrive at the clinic, register at one of our self-registration digital kiosks.

Complete a Survey

Complete our digital medical questionnaire – you’ll receive a link via email or text.

Start Your Appointment

A telemedicine assistant will greet you, review your medical history and the reason for your visit and provide support throughout your appointment.


Am I Eligible For Telemedicine?

Not all medical conditions or symptoms can be assessed via telemedicine. Verify that your condition is approved for a telemedicine visit by reviewing the list below prior to booking an appointment.

Green Thumbs Up - Good Png, Transparent Png - 1116x1051(#1037346) - PngFindTelemedicine-Approved

  • Allergy Symptoms
  • Blood glucose check
  • Blood pressure check
  • Bug bites
  • Poison Ivy
  • Eczema
  • Psoriasis
  • Mild sunburn
  • Cold sores
  • Canker Sores
  • Cold and/or Flu
  • Sore Throat
  • Upper respiratory infection
  • Diarrhea
  • Ear infection, earache, or swimmer’s ear, hearing tests
  • Eye infection, pinkeye, or styes
  • Female urinary tract infection
  • Head lice
  • Infected toenail or fingernail
  • Medication renewal (no controlled or addictive substances)
  • Minor burns & minor rashes (e.g. Impetigo, Shingles, Ringworm)
  • Newly onset cough
  • Pregnancy test, birth control renewal, birth control advice or IUD Prescription
  • Referral to a specialist or allied health professional (e.g. massage therapy, physiotherapy)
  • Sinus infection or sinusitis
  • STI Check
  • Review Test results, Work note or Medical certificate

Green Thumbs Up - Good Png, Transparent Png - 1116x1051(#1037346) - PngFindTelemedicine-Unapproved

  • No narcotics or controlled substance renewal or prescription
  • No abdominal pain
  • No chest pain
  • No pelvic/genital/rectal/breast exams
  • No suturing
  • No children under 4 years of age
  • No psychiatric conditions
  • No emergency symptoms including:
    • Chest pain
    • Shortness of breath
    • Allergic reaction
    • Choking
    • Altered state of consciousness
    • Head or neck injury

Telemedicine - Frequently Asked Questions

What should I expect during the appointment?

Throughout your entire visit, a telemedicine assistant will be there to support you and your doctor. When the doctor appears on the screen, the telemedicine assistant will begin by presenting your medical history. The doctor will ask you questions, provide a diagnosis and issue a prescription or a laboratory requisition if required. The telemedicine assistant will provide you with any paperwork that you need at the end of your visit.

Should you require a follow-up appointment, simply return to the telemedicine clinic. Both the telemedicine assistant and doctor will be able to access your digital medical chart and laboratory results.

What is the difference between Telemedicine and Virtual Care?

Telemedicine and Virtual Care are similar, as both technologies allow you to see a doctor on a screen, rather than in person.

The main difference is that a Telemedicine appointment occurs within a dedicated examination room with the assistance of a trained Telemedicine Assistant, while virtual care allows you to connect with a doctor from anywhere via your smartphone, tablet or desktop computer.

Scope of Services
Another significant difference is the scope of services provided. We can provide a much broader set of services with Telemedicine, as there is a Telemedicine Assistant available to perform  initial assessments and testing. For example, the Assistant can look into your ears, eyes and mouth, listen to your heart rate, test your blood sugar, etc. Virtual Care is more appropriate for simple, routine medical appointments.

Age Restrictions
Please also note the different age restrictions for the two services. Patients 4 years of age and older can be seen via Telemedicine appointment, when accompanied by a parent or guardian. Patients 16 years of age and older may be seen by Virtual Care appointment.

Explore Other Services at Appletree

Partner With Us

Are you interested in partnering with us to provide telemedicine services in your pharmacy, physiotherapy clinic or other allied health clinic?

Please Click Here

Back to Top

Healthcare that fits your life

From your home, office or neighbourhood, there’s an Appletree doctor available to provide medical care.