Virtual Care | LifeLabs Patients

Appletree Virtual Care


LifeLabs and Appletree are working together to better the health of Canadians. With just a few clicks you’ll be connected to an Appletree doctor via video or phone. You choose; use your smartphone or log onto your computer from the comfort of your home or from the office.

Book A Virtual Care Visit

Appletree Virtual Care is covered by OHIP and you will be asked to enter your OHIP card number when creating your account.

BOOK VIRTUAL CARESee how it works

Prepare For Your Virtual Care Visit

Book Your Appointment

Virtual Care appointments are available online 7 days a week, making it easy for you to pick a date and time that suits your schedule.


Ontarians with an OHIP card can book Virtual Care without having to pay. Add your OHIP card number to your account for coverage.


Check that your WIFI connection, webcam and speakers are working. Have your OHIP or payment card on hand and a list of your current medication.

Complete A Survey

You’ll complete a secure and private Online Medical Survey helping the doctor get your in-depth medical history.

Check-In Online

At the date and time of your appointment, click on the link provided to you via email or text to complete your online check-in.

Connect With A Doctor

Start your Virtual Care appointment to get the medical advice you need and prescriptions sent to your pharmacy.

Am I Eligible For Virtual Care?

Canadians age 4 and up may participate in Virtual Care, however eligible conditions, services and coverage may vary.


ELIGIBLE Services or Conditions: 

  • COVID-19 Screening
  • Acne
  • Acid Reflux
  • Allergy Symptoms – Nose/Eyes
  • Asthma flare up
  • Birth Control or Plan B
  • Bug Bites, Impetigo, Ringworm
  • Cankers in Mouth
  • Do I need to come in?
  • Cold Sore(s)
  • Coughing
  • Dental Consultations with Dentist NEW!
  • Ear Ache
  • Eye infection, Pink Eye or Styes
  • Follow-Up for Select Ongoing Conditions
    • Emphysema
    • Diabetes
    • Hypertension (High Blood Pressure)
  • Skin Issues
  • Gout Flare Up
  • Head Lice
  • Hemorrhoids
  • Herpes (genital) Recurrence
  • Poison Ivy
  • Questions about my current ongoing condition
  • Rash or Skin Condition
  • Review of Recent Lab Results
  • Prescription Renewal
  • Referrals (Specialist and Allied Health such as Physiotherapy, Massage Therapy or Psychologist)
  • Requisition for Blood Test, X-Ray, Ultrasound
  • Sick Note
  • Routine STI testing
  • Shingles
  • Sinus Infection
  • Sore Throat
  • STI symptoms
  • Toenail or Fingernail Infection
  • Urinary Tract Infection (UTI) symptoms
  • Weight Loss
  • WSIB Form 8 (Initial Report) completed for a Minor Workplace Injury



INELIGIBLE Conditions or Services:

  • Controlled substance renewal or prescription including narcotics
  • Abdominal pain
  • Chest pain
  • Conditions that require a Breast, Pelvic, Genital. or Rectal exam
  • Cuts that would reasonably require stitches (longer than 1cm)
  • Acute or new psychiatric crises or symptoms
  • Under 4 years of age
For any of the conditions mentioned above, please meet with a physician in-person at one of our Appletree Medical Centres:


This service is not intended for emergency situations.

For any emergency symptoms including:

  • Chest pain
  • Shortness of breath
  • Abdominal pain
  • Allergic reaction
  • Choking
  • Altered state of consciousness
  • Head or neck injury

Call 9‑1‑1 or go to your local emergency department.

Book Your Virtual Care Appointment

Speak with a Doctor via video or phone today.

Book Virtual Care

Virtual Care - Frequently Asked Questions

How do I access my Virtual Care account and contact Technical Support?

If you are experiencing any issues when setting up or connecting to a Virtual Care appointment, please contact us via email at or complete our Contact Us form by selecting “Virtual Care Inquiries/Support”.

If you have already created an Appletree Virtual Care account, click below to access and update your information:



Do I have to pay for a Virtual Care appointment?

Virtual Care services are covered under the OHIP program for all Ontarians with an OHIP health card. When creating your profile for your Virtual Care appointment, you will be asked to provide your OHIP card number and version code.

Patients without OHIP coverage must pay for Virtual Care services. Standard service fees are charged and will be clearly communicated to you as you book your appointment. You may be eligible for reimbursement through your company or university benefit plans or through your home province.

See how the Government of Ontario is making Virtual Care everyday health care.

Do you accept private insurance?

A variety of third party (private) insurance are accepted through our Virtual Care service. Currently, patients with UHIP, CHIP, Morcare, Intrepid 24/7 and Guard.Me can see a doctor via Virtual Care.

*NOTE*: only covers acute issues. Patients must pay for non-acute issues.

Contact us by phone to book your appointment:
Patients with private insurances must contact us by phone to book a Virtual Care visit. When booking your appointment, our team will add your insurance information to your profile so that you do not have to pay the service fee. This is not possible when booking your appointment online.  You can also see us in-person at one of our Appletree Medical Centres.

Are the appointments with Doctors or Nurses?

At Appletree, we ONLY offer appointments with physicians, to ensure that you receive the highest level of care possible. Both family physicians and specialists are available. These physicians are part of the Appletree network and are fully licenced to practice medicine in Canada.

After the visit, will I have access to the details of my visit?

Your medical assessment and plan as noted by the doctor during your visit will be documented in Appletree’s electronic medical record software. You will be able to access these records via our Patient Portal or at any subsequent Virtual Care or in-person visits at an Appletree Medical Centre.

Can I get a prescription or lab requisition?

Yes! Prescriptions may be emailed to you or can also be faxed automatically to the pharmacy of your choice. When creating your account, you will have the opportunity to provide the name and fax number of your preferred pharmacy.

Depending on your needs, our Virtual Care physician will assess what is best for you and provide you with a lab requisition. Your physician will email you the requisition. After receiving your requisition, you may book an appointment at a LifeLabs location here.

Can any condition be seen via Virtual Care?

No. There are several cases that are NOT considered appropriate or permissible for Virtual Care Visits. Please see the complete list of non permissible cases on the page above or download our Telemedicine List of Included and Excluded Services available on our Patient Resources page.

Which device may be used to connect to my appointment?

You can connect to your Virtual Care appointment using a smartphone, tablet or desktop computer. Both telephone and video appointments are available.

What happens if there is an issue during my appointment that interrupts my video call?

The doctor will call you back by phone, using the phone number you have provided when creating your account.

Can I choose any Doctor to provide care for my condition?

Our doctors work as a team, and not all doctors provide all services available. When you select the reason for your visit, you will see whichever Doctors are providing that specific service.

How do I cancel my appointment or access my Virtual Care account?

To cancel your appointment you must go into your Virtual Care account and cancel the appointment, see the link below. This cannot be done by calling us, you must do it directly from your account.


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