Virtual Care

Online Doctor Consultations Made Easier

Healthcare is now at your fingertips. With just a few clicks you’ll be connected to an Appletree doctor via video or phone. You choose; use your smartphone or log onto your computer from the comfort of your home or from the office.

Book Virtual Care

See how it works              virtual care brochure

We're Ready to Care for You

Medical Care

  • 100 + Licensed Canadian Physicians:
    • Walk-In Services
    • Family Medicine Services
    • Prescriptions & Follow-Ups

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Specialty Care

  • 30+ Specialists:
    • Cardiologist & Dermatologists
    • Sports Medicine & Vascular Surgery
    • Obstetrics, Gynecologists & Pediatrist

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Dental Care

  • 1 Dentist
    • Dental pain
    • Abscesses
    • Urgent & non-essential dental concern

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Have Questions?

Virtual Care is available for patients ages 16 and up. But not all conditions are eligible for this form of care. Check the quick links below for more information.

Prepare for your virtual care visit
Am I eligible for virtual care?

Virtual Care Support & FAQs

 

Prepare For Your Visit

Virtual Care services are available to patients ages 4 and up. Patients must be in the province of Ontario at the time of their visit.

Book An Appointment

Book your visit online by selecting a doctor, the reason for your visit, date, and time. A confirmation will be sent via text and email.

Create Account

Don’t forget to include your OHIP card information and any prefered method of payment for non-covered services.

Prepare

Minutes before your appointment, verify that your internet, webcam and speakers are working. Have a list of your medications ready.

Online Check-In

When it’s time for your visit, click the link provided to you, complete your online check-in and start your visit!

Complete A Survey

Complete our secure online medical questionnaire to provide the doctor with an in-depth medical history for a comprehensive visit.

Chat With A Doctor

Start your Virtual Care appointment and get the medical advice you need. Prescriptions are faxed directly to your preferred pharmacy!

Am I Eligible For Virtual Care?

Canadians age 4 and up may participate in Virtual Care, however not all conditions and services are eligible. To ensure patient safety, comprehensiveness and quality of care, Virtual Care doctors may assess you and still request that you schedule a visit in person.

YES - ELIGIBLE Conditions or Services for Virtual Care Visits:

ELIGIBLE Services or Conditions for Virtual Care Visits: 

  • Acne
  • Allergy Symptoms – Nose/Eyes
  • Asthma flare up
  • Bug Bites, Impetigo, Ringworm
  • Cankers in Mouth
  • Do I need to come in?
  • Cold Sore(s)
  • Coughing
  • Ear Ache
  • Eye infection, Pink Eye or Styes
  • Gout Flare Up
  • Head Lice
  • Hemorrhoids
  • Herpes (genital) Recurrence
  • Poison Ivy
  • I have questions about my current ongoing condition
  • Rash or Skin Condition
  • Shingles
  • Sinus Infection
  • Sore Throat
  • STI symptoms
  • Toenail or Fingernail Infection
  • Urinary Tract Infection (UTI) symptoms

Additional Approved Services:

  • Birth Control or Plan B
  • Review My Recent Lab Results
  • Prescription Renewal
  • Referral to a Specialist
  • Referral for Physiotherapy or Massage
  • Referral to Psychologist
  • Requisition for Blood Test, X-Ray, Ultrasound
  • Sick Note
  • Routine STI testing
  • WSIB Form 8 (Initial Report) completed for a Minor Workplace Injury

Approved Ongoing Monitoring and Follow-Up on Specific Ongoing or Recurring Conditions:

    • Acid Reflux
    • Acne
    • Asthma, COPD, or Emphysema
    • CHF (Congestive Heart Failure)
    • Diabetes
    • Hypertension (High Blood Pressure)
    • Skin Issues
    • Weight Loss

NO - INELIGIBLE Conditions or Services for Virtual Care Visits:

  • Narcotic renewal or prescription
  • Controlled substance renewal or prescription
  • Abdominal pain
  • Chest pain
  • Conditions that require a Breast, Pelvic, Genital. or Rectal exam
  • Cuts that would reasonably require stitches (longer than 1cm)
  • Acute or new psychiatric crises or symptoms
  • Any emergency symptoms including:
  • Chest pain
  • Shortness of breath
  • Abdominal pain
  • Allergic reaction
  • Choking
  • Altered state of consciousness
  • Head or neck injury
  • Under 16 years of age

This service is not intended for emergency situations. If this is a medical emergency, please call 9‑1‑1, or go to your local emergency department.

Book Virtual Care Appointment

Schedule an appointment with an Appletree physician via Virtual Care today.

Book Virtual Care Today

Other Ways to Connect With an Appletree Doctor

Appletree offers various ways for your to connect with a doctor and receive the medical advice you need. Whether you choose to visit us at one of our Appletree Medical Centre, at one of our Telemedicine site or from the comfort of your home through Virtual Care, you'll get quality medical care.

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Healthcare that fits your life

From your home, office or neighbourhood, there’s an Appletree doctor available to provide medical care.