What You Need to Know About Custom-Made

What Are Orthotics?

If you are suffering from foot, knee or lower back pain, flat feet, bunions or plantar fasciitis, orthotics can help. 75% of people will suffer from foot related problems at some point in their life. The foot is a complex structure made up of more than 26 bones, 33 joints (20 of which are actively articulated), and more than a hundred muscles, tendons, and ligaments. As a result of their intrinsic structure, the feet are vulnerable to injuries. Foot pain that interferes with your normal activities is an indication that something is wrong and that you should seek medical help.

What Causes Foot Pain?

There are many causes of foot pain. Acute or abnormal strain is one of the most common causes of foot pain:

Weight gain
Poor shoe selection
Prolonged standing
Age-related changes
Calluses and skin problems

Certain medical conditions such as arthritis, diabetes, spinal problems, leg deformities, neurological disorders, pregnancy, obesity and medications can cause foot pain. Other lifestyle choices can also cause a person foot disturbances. These include wearing ill-fitting shoes or high heels and doing high impact exercise such as jogging or strenuous exercise.


Below is a list of the most common type of foot pain:

  • Heel Problems, such as Achilles tendonitis, Heel spurs, and Plantar fasciitis
  • Arch Problems, such as Flat feet, High arches, and Overuse
  • Forefoot Problems, such as Metatarsalgia, Bunions, and Arthritis


Appletree Medical Group offers Custom-made orthotics and gait assessments covered by OHIP. Orthotics varies in cost and is usually covered by employee health plans, private insurance and social assistance. When you book your appointment, the first step is to identify the specific cause of your foot pain. Next, a digital scan is taken of your feet while walking. Gait analysis produces an accurate map of your foot pressure distribution and identifies problematic patterns. This technology allows us to calculate and measure where support is needed in order to restore proper foot mechanics. Once the appropriate orthotics is chosen, your prescription is sent to the lab for fabrication. Whether for sport, casual, or dress shoes, turnaround time is approximately 3 weeks. A follow-up fitting will be scheduled to ensure the orthotics fit correctly.

Why Do Patients Prefer Custom-Made Orthotics?

  1. Custom-made orthotics are fabricated specifically for your feet, giving you the precise support your need.
  2. Our Custom-made orthotics are made from the highest quality materials available.
  3. Non-prescription orthotics may help, but they do not maintain their shape and support for more than a few weeks. Our custom-made orthotics have a longer life span and maintain their support usually for 2 years or more.


About Our Technology

The TOG GaitScan™ is an innovative diagnostic tool and digital casting device that allows practitioners to analyze patient biomechanics and order custom orthotic products. With 4,096 sensors and a scan rate of 300 frames per second, GaitScan™ is the industry leader in dynamic scanning capabilities. GaitScan™ is a valuable education tool that provides practitioners with a comprehensive biomechanical analysis for each patient as well as clear, concise images to assess and articulate the need for
orthotic therapy.

Gait Scan Technology TOG The Orthotic Group

What does this mean for you? A new, in-depth method of assessing your gait cycle with a dynamic scan gives your health care provider access to a wealth of information that cannot be obtained with the naked eye. Over a million points of data are recorded, tracking minor flaws in your biomechanics and shedding light on issues that, if left untreated, could develop into painful conditions over time.


Book Your Appointment

Orthotics appointments are available at the following Appletree Medical Centres:


1582 Bank Street, Unit 2, Ottawa ON, K1H 7Z5
Thursday 3:00pm – 6:00pm

2948 Baseline Road, Ottawa ON, K2H 8T5
Thursday 9:00am – 5:00pm
Saturday 9:00am – 3:30pm

Greater Toronto Area

70 University Avenue, Unit 120, Toronto ON M5J 2M4
Thursday 3:30pm – 6:30pm

What to Expect During Your Appointment

A licensed specialist, such as a pedorthist or chiropodist, will assess your feet for any abnormalities and normal range of motion, and will perform a biomechanical evaluation and gait analysis.

After Your Appointment

You will be scheduled for a fitting appointment for your custom orthotics. A follow-up appointment will be scheduled after six weeks if you experience any discomfort. You can book or reschedule your appointment through our secure Patient Portal.

Sign up on our Patient Portal to easily book and reschedule your custom-made othortics appointments.

Frequently Asked Questions

What’s a Pedorthist?

A certified pedorthist is a professional who has specialized training to assess your feet and gait that design and fabricate supportive insoles and devices to address conditions which affect the feet and lower limbs. Our pedorthist team is qualified to determine the appropriate orthotic and modifications you will need for each foot to help you alleviate your symptoms.

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