Virtual Care

Connect with a Doctor from the comfort of your home.

Healthcare is now at your fingertips. With just a few clicks you’ll be connected to an Appletree doctor via video. You choose; use your smartphone or log onto your computer from the comfort of your home or from the office.

Appletree’s Virtual Care is now covered under the OHIP Program.

Book Virtual Care

Prepare For Your Virtual Care Visit

A virtual care appointment is just like a regular doctor's visit, only the doctor is seeing you and speaking with you through your computer or smartphone. The entire appointment process is completed online, from wherever you want.

Book Your Appointment

Virtual Care appointments are available online 7 days a week, making it easy for you to pick a date and time that suits your schedule.

OHIP-Covered

Ontarians with a valid OHIP card can book Virtual Care without having to pay. Add your OHIP card number to your account for coverage.

Prepare

Check that your WIFI connection, webcam and speakers are working. Have your OHIP or payment card on hand and a list of your current medication.

Complete A Survey

You will be asked via text message to complete a secure and private Medical Intake Survey providing the doctor with an in-depth medical history.

Check-In Online

At the selected date and time of your appointment, click on the link provided to you via email or Text and complete your online check-in.

Chat With A Doctor

Start Your Virtual Care Appointment and get the medical advice you need, whenever you want, wherever you want.

Am I Eligible For Virtual Care?

Canadians age 16 and up may participate in Virtual Care, however not all conditions and services are eligible. Virtual Care doctors may assess you and still request that you schedule a visit in-person to ensure your safety and the quality of your care.

YES

ELIGIBLE Services or Conditions: 

  • Acne
  • Acid Reflux
  • Allergy Symptoms – Nose/Eyes
  • Asthma flare up
  • Birth Control or Plan B
  • Bug Bites, Impetigo, Ringworm
  • Cankers in Mouth
  • Do I need to come in?
  • Cold Sore(s)
  • Coughing
  • Ear Ache
  • Eye infection, Pink Eye or Styes
  • Follow-Up for Select Ongoing Conditions
    • Emphysema
    • Diabetes
    • Hypertension (High Blood Pressure)
  • Skin Issues
  • Gout Flare Up
  • Head Lice
  • Hemorrhoids
  • Herpes (genital) Recurrence
  • Poison Ivy
  • Questions about my current ongoing condition
  • Rash or Skin Condition
  • Review of Recent Lab Results
  • Prescription Renewal
  • Referrals (Specialist and Allied Health such as Physiotherapy, Massage Therapy or Psychologist)
  • Requisition for Blood Test, X-Ray, Ultrasound
  • Sick Note
  • Routine STI testing
  • Shingles
  • Sinus Infection
  • Sore Throat
  • STI symptoms
  • Toenail or Fingernail Infection
  • Urinary Tract Infection (UTI) symptoms
  • Weight Loss
  • WSIB Form 8 (Initial Report) completed for a Minor Workplace Injury

NO

INELIGIBLE Conditions or Services:

  • Controlled substance renewal or prescription including narcotics
  • Abdominal pain
  • Chest pain
  • Conditions that require a Breast, Pelvic, Genital. or Rectal exam
  • Cuts that would reasonably require stitches (longer than 1cm)
  • Acute or new psychiatric crises or symptoms
  • Under 16 years of age
For any of the conditions mentioned above, please meet with a physician in-person at one of our Appletree Medical Centres:

FIND A CLINIC

This service is not intended for emergency situations.

For any emergency symptoms including:

  • Chest pain
  • Shortness of breath
  • Abdominal pain
  • Allergic reaction
  • Choking
  • Altered state of consciousness
  • Head or neck injury

Call 9‑1‑1 or go to your local emergency department.

Book Your Virtual Care Appointment

Speak with a Doctor online via video today.

Book Virtual Care

Virtual Care - Frequently Asked Questions

Do I have to pay for the Virtual Care appointment?

Virtual Care services are covered under the OHIP program for all Ontarians with valid OHIP health card through a pilot project with Ontario Telemedicine Network (OTN).

When creating your profile for your Virtual Care appointment, you will be asked to provide your OHIP card number and version code.

Currently, patients without OHIP coverage must pay for Virtual Care services. Standard service fees are available as you book your appointment and may be eligible for reimbursement by most company benefit plans.

Are the appointments with Doctors or Nurses?

You will be seeing a doctor through Virtual Care. Both family physicians and Specialists are available. These physicians are part of the Appletree network and are fully licenced to practice medicine in Canada.

After the visit, will I have access to the details of my visit?

Your medical assessment and plan as noted by the doctor during your visit will be documented in Appletree’s electronic medical record software. You will be able to access these records via our Patient Portal or at any subsequent visits to an Appletree Medical clinic.

Can I get a prescription?

Yes! Your prescription can be faxed automatically to the pharmacy of your choice.

Can any condition be seen via Virtual Care?

No. There are several cases that are NOT considered appropriate or permissible for Virtual Care Visits. Please see the complete list of non permissible cases on the page above or download our Telemedicine List of Included and Excluded Services available on our Patient Resources page.

Which device may be used to connect to my appointment?

You can connect to your Virtual Care appointment using a smartphone, tablet or desktop computer.

What happens if there is an issue during the video and the appointment has to be dropped?

The doctor will stop the video and call you on the phone number you have provided in your account.

Can I choose any Doctor to provide care for my condition?

Our doctors work as a team, and not all doctors provide all services available. When you select the reason for your visit, you will see whichever Doctors are providing that specific service.

Who do I contact if I experience any issues with setting up or connecting to my Virtual Care appointment?

If you are experiencing any issues when setting up or connecting to a Virtual Care appointment, please contact our Virtual Care support email.

How do I cancel my appointment?

Go into your account and cancel the appointment. This cannot be done via calling us. You must do it from your account directly.

Other Ways to Connect With an Appletree Doctor

Appletree offers various ways for your to connect with a doctor and receive the medical advice you need. Whether you choose to visit us at one of our Appletree Medical Centre, at one of our Telemedicine site or from the comfort of your home through Virtual Care, you'll get quality medical care.

Healthcare that fits your life.

From your home, office or neighborhood, there’s an Appletree doctor available to provide medical care.