Virtual Care

Online Doctor Consultations

Healthcare is now at your fingertips. With just a few clicks, you’ll be connected to an Appletree doctor via video from the comfort of your home or office.

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We're Ready to Care for You

OHIP-Covered Services

  • Licensed Canadian Physicians:
    • Walk-In Services
    • Family Medicine Services
    • Prescriptions & Follow-Ups
  • Specialists:
    • Cardiologist & Dermatologists
    • Sports Medicine & Vascular Surgery
    • Obstetrics, Gynecologists & Pediatrist
    • Referrals Required

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NON-OHIP Services

  • Nurse Practitioners
  • Allied Health Professionals
    • Psychotherapists

While OHIP does not cover these practitioners’ services, their visit fees may be eligible for reimbursement through your employee benefits. Visits are billed at your appointment, and a receipt will be provided afterward. 

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Browse our FAQ’s and review important information prior to booking your visit.

Prepare for your virtual care visit
Am I eligible for virtual care?

Virtual Care Support & FAQs

Prepare For Your Visit

Virtual Care services are available to patients ages 4 and up. Patients must be in the province of Ontario at the time of their visit. Not all conditions are eligible for this form of care.

Book An Appointment

Book your visit online by selecting a provider, reason for your visit, date, and time. A confirmation will be sent via email.


Don’t forget to include your OHIP or  private insurance information; a receipt will be provided after your visit.


Verify that your internet, webcam and speakers are working. Have a list of your medications ready.

Online Check-In

When it’s time for your visit, click the link provided to you, complete your online check-in and start your visit!

Complete A Survey

Complete our secure online medical questionnaire to provide the doctor with an in-depth medical history.

Chat With A Doctor

Start your Virtual Care appointment! Prescriptions are faxed directly to your preferred pharmacy.

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Am I Eligible For Virtual Care?

Patients age 4 and up may participate in Virtual Care, however not all conditions and services are eligible. To ensure patient safety, comprehensiveness and quality of care, Virtual Care doctors may assess you and still request that you schedule a visit in person.

Green Thumbs Up - Good Png, Transparent Png - 1116x1051(#1037346) - PngFindEligible Services & Conditions

Eligible Conditions:

  • Acne
  • Allergy Symptoms – Nose/Eyes
  • Asthma flare-up
  • Bug Bites, Impetigo, Ringworm
  • Cankers in Mouth
  • Do I need to come in?
  • Cold Sore(s)
  • Coughing
  • Ear Ache
  • Eye infection, Pink Eye or Styes
  • Gout Flare Up
  • Head Lice
  • Hemorrhoids
  • Herpes (genital) Recurrence
  • Poison Ivy
  • I have questions about my current ongoing condition
  • Rash or Skin Condition
  • Shingles
  • Sinus Infection
  • Sore Throat
  • STI symptoms
  • Toenail or Fingernail Infection
  • Urinary Tract Infection (UTI) symptoms

Eligible Services:

  • Birth Control or Plan B
  • Review My Recent Lab Results
  • Prescription Renewal
  • Referral to a Specialist
  • Referral for Physiotherapy or Massage
  • Referral to Psychologist
  • Requisition for Blood Test, X-Ray, Ultrasound
  • Sick Note
  • Routine STI testing
  • WSIB Form 8 (Initial Report) completed for a Minor Workplace Injury

Follow-Up or Ongoing Monitoring of the Following Conditions:

  • Acid Reflux
  • Acne
  • Asthma, COPD, or Emphysema
  • CHF (Congestive Heart Failure)
  • Diabetes
  • Hypertension (High Blood Pressure)
  • Skin Issues
  • Weight Loss

Green Thumbs Up - Good Png, Transparent Png - 1116x1051(#1037346) - PngFindIneligible Services & Conditions

  • Narcotic renewal or prescription
  • Controlled substance renewal or prescription
  • Abdominal pain
  • Chest pain
  • Conditions that require a Breast, Pelvic, Genital. or Rectal exam
  • Cuts that would reasonably require stitches (longer than 1cm)
  • Acute or new psychiatric crises or symptoms
  • Any emergency symptoms including:
  • Chest pain
  • Shortness of breath
  • Abdominal pain
  • Allergic reaction
  • Choking
  • Altered state of consciousness
  • Head or neck injury
  • Under 4 years of age

This service is not intended for emergency situations. If this is a medical emergency, please call 9‑1‑1, or go to your local emergency department.

Book a Virtual Care Appointment

Schedule an appointment with an Appletree physician via Virtual Care today.

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Healthcare that fits your life

From your home, office or neighbourhood, there’s an Appletree doctor available to provide medical care.