Have A Question?
Browse our help centre to find answers to all your questions and get support with your visit!
Helpful Resources For Your Visit
Easily access forms, downloads and other useful documents helping you get the medical help you need.
Private Services Fees
Some medical services are not covered by your government health insurance plan (i.e. OHIP). Review the documents below for a list of fees associated with those services.
Medical Chart Transfer & Patient Consent
To request a copy of your medical records, please complete this form:
MEDICAL CHART TRANSFER | ONLINE FORM
To provide your consent to the release of your medical information, please complete this form:
PATIENT INFORMATION RELEASE FORM
Insurance and Reimbursements
Please see below for more information, and applicable forms, relating to private and out-of-province insurance reimbursement.
Referral Forms
Need to access a specific referral form? Access the forms you need here:
Telemedicine
Before you arrive at one of our Telemedicine sites, please ensure that the reason for your visit fits within our list of included services below. Not all medical services are appropriate for Telemedicine, a list of specifically excluded services are also provided below.
Patients & Visitors Code of Conduct
We all have an important role to play in creating the best possible healthcare experience. See how you can get the most out of your Appletree visit.
Frequently Asked Questions
I am not covered by OHIP, may I still come in and receive care?
Yes. Patients not covered by OHIP, private patients, residents of other provinces or other countries, visitors to Canada and newcomers are welcome and will need to pay the service rate for a visit. Click here for current uninsured services price list.
What payment methods do you offer?
- Credit Cards: Mastercard, Visa & American Express
- Debit
- Exact cash only (our clinics do not carry any change)
What other forms of coverage are accepted? Can you bill my insurance directly?
We cannot directly bill to private insurances/out of province health cards. Patients must pay and keep their receipt to submit for their reimbursement.
Appletree accepts the following insurance upon receiving proof of valid coverage:
- UHIP University Health Insurance Plan (requires a $15 co-pay from the patient; the rest is billed to UHIP)
- CHIP College Health Insurance Plan
- Guard Me (Acute care only, some exceptions apply)
- MorCare
- Intrepid 24/7
- The Children’s Aid Society (CAS Child can be seen with or without health card)
- WSIB Workplace Safety and Insurance Board
Patients covered under other insurances or third-party payers not listed above are responsible for the cost of their visit.
Can any doctor refer to a specialist at Appletree?
Yes, any doctor can refer a patient to a specialist. Patients are welcome to see any of the Appletree doctors through Walk-In of Family Medicine to obtain a referral. Family doctors outside of the Appletree network are also able to refer patients to Appletree specialists.
How can I obtain a copy of my medical chart? Is there a fee to transfer or get a copy of my records
A Medical Release Form must be signed by the patient (if 16 years of age and older), by the parent/guardian (if the patient is 15 years of age and under) or by the power of attorney (person given full legal permission with a signed document from a lawyer to make decisions on behalf of the patient) to request medical chart information. You can visit the Patient Resources section of our website to print, complete and mail or fax the Medical Release Form. Complete details are included on the actual form. Note that there is a $45 fee for Chart Transfers.
How can I sign up for patient portal?
During your next visit to any of our clinics, please sign the Patient Portal consent form. Once this is done a link will be sent to your email, and you will be provided with a temporary password. From there, you can log onto the Patient Portal.
Can I see a doctor if I misplaced my OHIP card?
OHIP cards must be valid and present for registration at every visit. Please contact Service Ontario, and they will provide you with the proper documents that you may use until your OHIP cards arrive in the mail.
Are you able to renew prescriptions via phone or fax?
We are unable to renew prescriptions via fax or phone. However, you can visit any of our clinics, and a doctor will be there to help you.
Can I speak to my doctor over the phone? Can I review my results over the phone?
Doctors are not able to come to the phone as they are seeing patients. Please come in to see the doctor in person (or book appointment for patient if applicable). Results can only be discussed with the doctor during a visit.
I would like to make a complaint, how can I proceed?
All complaints are recorded and escalated to a proper channel. To make a complaint, please visit the Contact Us page of our website and complete the form.